Shipping and Returns
PRICE INCLUDES SHIPPING:
What does this mean? Some items "include shipping" The shipping costs have been added into the cost for this item and will show "Shipping Included" if you order it alone. If you order an item that "includes shipping" along with an item that doesn't, you will still see a shipping charge. The shipping charge you see excludes all items marked "price included with shipping". These items are also unavailable for expedited shipping. They will ship UPS ground or USPS only. If you order multiple items and choose expedited shipping (ie 2nd day, overnight) the items marked "price includes shipping" will still ship UPS ground or USPS and the other items will ship the expedited method you choose.
We want you to be completely satisfied with every purchase you make with Pure Fitness. If you are dissatisfied in any way with a product you ordered or received, we’ll exchange it, credit your account or refund your money.
Shipping & Rates:
Pure Fitness ships to addresses in the 50 States, U.S. Territories and U.S. military installations. Shipments within the 48 contiguous states, AK, HI, U.S. Territories and U.S. military installations may be shipped by a variety of carriers, shipping rates will vary. FedEx is our primary shipper but Pure Fitness may use alternate ground shipping methods for over-sized items. Free Shipping items apply only to 48 contiguous states. Orders shipped to P.O. Boxes will ship via U.S. Mail. If you have questions please contact us at 866-498-5269. Fedex is unavailable to the following destinations: AK, HI, U.S. Territories, U.S. military installations and P.O. Boxes.
For orders shipping to HI, AK, U.S. Territories or U.S. military Installations shipping rates will vary. Pure Fitness Customer Service will contact those that ship to these locations, Monday – Friday, to provide a shipping quote for approval or you may call (866) 498-5269 for customer service.
Delivery to Canada addresses is currently available from Pure Fitness. Shipping and handling charges for your online order will be calculated from current Fedex shipping rates. Please be aware you will be responsible for any customs fees for your delivery.
Other International Shipping:
Delivery to all other international addresses is currently unavailable from Pure Fitness.
FedEx 2-Day orders of in-stock items shipping within the 48 contiguous United States will be shipped the following business day and will arrive within 2 business days after being shipped (excludes weekends and holidays).
Some items cannot be shipped via FedEx 2-Day service.
Because some large items are heavy and bulky, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product’s description and is in addition to regular delivery charges.
In keeping with our commitment to do our part in cleaning up the planet, we reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of up to 100% recycled material.
Returns & Exchanges:
Everything on our website has a 30 day return policy. Items must be in original, unopened packaging. Please email return authorization request to firstname.lastname@example.org. Include original order # and reason for return in your email request. Once a return authorization is obtained from Pure Fitness, you will be given instructions to ship back your purchase. We will refund your purchase upon receipt of your shipment, less original shipping costs. You will be refunded through the original form of payment. .
Please Note: If you purchased a Pure Fitness product at a retail location and need a return or exchange, please take it to the store where it was originally purchased.